Client Resources

Insurance Broker's Code of Practice & Complaints/Disputes Handling Facilities
PB Broking Pty Ltd is an AFS Licensee (License No: 246778).
Click on the following link to view our Financial Services Guide (FSG).
PB Broking Pty Ltd T/As PB Insurance management and staff have a commitment to efficient and fair resolution of complaints. Our company demonstrates a culture that acknowledges customers' right to complain and which actively solicits feedback from customers.

Please contact us if you have any complaints about our services.

Karen Takken
Complaints Officer
PB Broking Pty Ltd T/As PB Insurance
14 Annie Street
Caboolture Qld 4510

PO Box 62
Caboolture Qld 4510
Ph: 07 5495 5355
Fax: 07 5495 3537
Email: Karen.t@pbinsurance.com.au
Website: www.pbinsurance.com.au

We are a member of the Financial Ombudsman Service (FOS), an External Dispute Resolution body. If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the FOS. Contact details below:

Financial Ombudsman Service (FOS)
Street Address - Financial Ombudsman Service, Level 12, 717 Bourke Street, Docklands 3008
Mailing address - Financial Ombudsman Service, GPO Box 3, Melbourne 3001

Phone 1300 78 08 08
Fax 03 9613 6399

Email info@fos.org.au
Website: www.fos.org.au

Insurance Brokers Code of Practice
We subscribe to the Insurance Brokers Code of Practice. To view a copy of the Code, click here.